Working Hand in Hand with Housing 21: Building Better, Accessible Homes Together

Partnering with housing providers to solve real-world challenges, PROCare designs and installs adapted bathrooms, wet rooms, and kitchens that make everyday living safer, easier, and more independent.

A Partnership Built on Trust and Purpose

At PROCare, we believe you can tell a lot about a business by how it handles a challenge — and we never shy away from one.

We roll up our sleeves and find solutions together. That’s exactly how our long-standing partnership with Housing 21 has grown: through trust, teamwork, and a shared belief that accessible housing should work for everyone.

For many years, PROCare has been delivering adapted living solutions that genuinely improve daily life for residents. Our collaboration with Housing 21 is more than a contract — it’s a shared mission to create homes that empower independence and dignity.

“The strength of our relationship is built on trust, consistency, and shared values,” says Martin Spence, Property Improvement Manager at Housing 21. “PROCare brings a personal touch to everything they do — something that’s increasingly rare and deeply appreciated in Retirement Living.”

Real Solutions for Real Housing Challenges

When Housing 21 faces obstacles — from tight schedules and awkward layouts to evolving project specifications — we treat them as our own.

Our team approaches every challenge with clarity, flexibility, and purpose, bringing together the right people, products, and expertise to deliver on time and to the highest standard.

“When you work with PROCare, you’re part of the team,” says Nicole Drag, Head of External Sales. “We don’t vanish when the pressure’s on. We stick with you until it’s done — and it’s done right.”

Partnership Over Paperwork, Solutions Over Shortcuts

This philosophy defines who we are. It’s why we open the doors to our PROCare Showroom, inviting customers to see, touch, and test our products in person.

It’s why we host technical sessions, lunch-and-learns, and informal get-togethers — to strengthen partnerships and understand what really matters to everyone involved, from installers to end users.

We’re not just here to supply products. We’re here to make sure every adaptation genuinely improves quality of life and supports long-term usability.

Designed and Made to Make a Difference

At PROCare, we don’t just install — we design and manufacture our own products to tackle real-world accessibility challenges.

We also partner with trusted brands across the industry to deliver a complete solution that combines innovation, quality, and reliability.

With Trusted Assessors and an in-house Occupational Therapist, PROCare supports local authorities in reducing home adaptation backlogs, keeping vital projects moving, and helping residents live comfortably and independently for longer.

Doing Things Right — Together

We don’t chase easy wins. We care, we collaborate, and we commit.

We’d rather be known for doing things right than doing them fast.

If that means asking one more question, testing every option, or showing up for one more chat — that’s exactly what we’ll do. Because good housing doesn’t happen by accident.

It happens when people work together — and mean it.